I design services with an industrial designer’s eye for how things are really used.

Service Designer at Barclays

Trained in industrial design, I now shape the journeys, touchpoints and interfaces that make up a service, from the first sketch to the thing people actually use.

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Selected work

Case studies in progress

The Kali potassium monitor held in two hands while a test strip is inserted. Its screen shows a dial ready for a reading and the last result.
New Designers of the Year Award Winner · 2024

Kali: remote potassium monitoring

A home potassium test and companion app that replace slow clinic blood tests with an instant result and clear advice, while keeping their clinician informed. Developed with Guy’s and St Thomas’ and Kalium Health.

“Very compelling story and journey.”

Judges, Business Design Centre New Designers of the Year Award
  • Service design
  • UX/UI
  • Industrial design
  • Healthcare
Close-up of the Airbnb Savour cooking companion: a white body with a clear top, and a coral slider beside the camera lens.
Coming soon

Airbnb Savour

A cooking companion for new arrivals.

  • Industrial design
  • Concept for Airbnb
  • Group project
An open laptop, seen from above at an angle, showing a dark homepage for a first and business class booking service with a 'Speak with an agent' button.
Coming soon

Premium travel booking website

A premium travel booking redesign.

  • UX/UI
  • Web design
  • Client project
Close-up render of TrackTray: a clear fridge tray with a small green clip-on camera on its rim and green wheels.
Coming soon

TrackTray

A smart fridge tray to cut food waste.

  • Industrial design
  • UX/UI
  • Individual project

From objects to services

Sophia Kambouris sitting at a white table against a teal wall, smiling.

I started out designing physical products. Now I design the services around them: the steps, people and systems that decide whether something actually works for the person using it.

Industrial design taught me to prototype early, test with real people and sweat the details of how something feels in the hand. I bring the same habits to service design, where the “product” is a whole journey across channels, teams and moments.

I studied Industrial Design and Technology at Brunel, including a placement year at PriestmanGoode, then spent a year as a Junior Industrial Designer at Therefore Design. Today I’m a Service Designer at Barclays, working in a large, regulated financial-services setting.

What I do

  • Service designJourneys, touchpoints, systems
  • Product designFeatures and flows
  • UX/UI designInterfaces people use
  • Industrial designPhysical products, prototyping

Experience

  • Service DesignerBarclays – Present
  • Junior Industrial DesignerTherefore Design –
  • Industrial Design Placement YearPriestmanGoode –

Education

  • BA (Hons) Industrial Design and TechnologyBrunel University London · First Class HonoursGraduated

Awards & recognition

Let’s talk.